Hi I am

Diego

AROSTEGUI

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A Senior Customer Reliability Engineer at GitHub and a Fractional Linux Architect & Sysadmin.

About Me

Seasoned Remote IT worker with 20+ years of deep experience in high-performance environments.

Get in Touch

hello@diegoarostegui.com

I thrive as a Creative Problem Solver who enjoys navigating fast-paced, complex, and changing technical landscapes to deliver world-class solutions and system stability..

Experience

Jun 2021 — Present

Senior Customer Reliability Engineer

Lead the resolution of highly escalated and complex technical issues, coordinating with the Escalation and cross-functional Engineering teams to ensure timely and effective outcomes.

Crossover for Work

Jan 2020 — Jun 2021

L2 Customer Support Engineer

Recognized as a top-performing agent for supporting Jive Software clients, including Fortune-level companies such as Dell, Apple, Allianz, and Deutsche Bank.

Global Internet Marketing LLC

Mar 2006 — Jan 2020

Senior System Administrator & CTO (startup)

Maintained robust systems through Bash scripting, configuration of DNS servers (BIND), VoIP management, and virtualization with VMWare ESXi and Veeam for backup/migration.

Fast Web Hosting LLC

Feb 2004 — Feb 2006

CyberSecurity Administrator & L1 / L2 Customer Support

Managed and monitored a mixed infrastructure (80% Linux, 20% Windows), including installation, configuration, and maintenance of all operating systems and applications.

Education

Universidad Tecnológica Nacional

Mar 1993 — Dec 2002

Systems Engineer - Ingeniero en Sistemas de Información

Strategic professional bridging technical architecture and business management. Focuses on designing scalable information systems, optimizing processes, and leading the full software lifecycle to align technology with organizational goals.

Universidad del Salvador

Mar 2013 — Dec 2015

MSc System Audit - Master en Auditoria de Sistemas

IT Audit, Governance, and Risk Management Specialist. Evaluates internal controls, security, and compliance to ensure data integrity and align technology with business objectives.

Foro de Economía Digital Business School

Jan 2015 — Dec 2017

Máster en Dirección eCommerce - MSc in Ecommerce Management

The Master in eCommerce Management is developed in “Blended Learning” or semi-face-to-face learning with face-to-face classes one day a week and a Virtual Campus where students have 30 content topics at any time

The Numbers

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Years of experience

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IT Certifications

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GitHub Contributions this year!

Contact Me

Let's talk about your project

Let’s embark on creative journey together by solving your problems using Tech & AI.

Book a Call

+ 1 ‪(518) 290-0005‬

Prefer Email Communication

hello@diegoarostegui.com